Cancellations
Cancellation Policy
Understanding our flexible cancellation policies to give you peace of mind when booking.
Free Cancellation Period
Cancel up to 24 hours before your reservation start time for a full refund.
Reservation Changes
Modify your reservation dates or equipment at no cost if done 24 hours in advance.
How to Cancel or Modify a Reservation
Cancelling your booking is simple and can be done through your account dashboard or by contacting our support team.
1
Access Your Account
Log into your Pad-Kay account and navigate to your bookings.
2
Select Booking
Choose the booking you want to cancel and click the cancel option.
3
Confirm Cancellation
Review the refund amount and confirm your cancellation.
Special Circumstances
Time-Based Refunds
Refund amounts depend on when you cancel relative to your booking time.
Processing Time
Refunds are typically processed within 3-5 business days.
Weather Policy
Severe weather conditions may qualify for emergency cancellation policies.